Conceptual Model in UX

What is a conceptual model?

A conceptual model is an abstract representation of an object, system, or concept that depicts the key elements, their relationships, and interactions. It helps different groups, such as researchers, technicians, and users, understand a system at varying levels of depth. Experts can create detailed diagrams, while novices can grasp the relationships between elements more easily.

Applications of a conceptual model in UX

Conceptual models can be used in UX to understand users' mental representation of how a system should work. For instance, the card sorting method can be used to define the logical sequence of screens or actions based on user understanding. These models are also utilized in defining user flows within systems like mobile applications.

Task Analysis

In UX design, task analysis involves breaking down user interactions to complete specific tasks. Detailed diagrams are created to illustrate the logical order from the user’s perspective.

Creating a conceptual model

1. Define: Clarify what you want to represent, why, and for whom.
2. Identify Key Elements: Diagram the complex system and relationships between elements, such as different pages in a mobile application.
3. Diagram: Represent the elements and relationships in an easy-to-read format.
4. Validate and Iterate: Ensure the model is validated and iterated with the target audience to refine it for usability.

The process of creating a conceptual model starts with a clear understanding of its purpose and audience.